When an entitled customer threw her drink in my face, humiliating me in front of everyone, she assumed I’d just take it quietly. Little did she know, she was in for a surprise—and a lesson she wouldn’t forget.
That morning, I stepped into the health food store, the familiar scent of fresh produce and herbal teas greeting me. It was the start of another day at work, where I’d been earning a living for the past year. As I tied my apron, I couldn’t shake the feeling that something was different today.
“Hey, Grace! Ready for another thrilling day of juice-making?” my coworker Ally joked from behind the counter.
I laughed, shaking my head. “Yep, gotta keep those entitled customers happy, right?”
But the knot in my stomach told me otherwise. There was one customer who made our jobs miserable every time she came in.
We had dubbed her “Miss Pompous,” and it was a fitting name. She walked in like she owned the place, treating us like we were beneath her.
As I began my shift, I tried to put her out of my mind. I needed this job. It wasn’t just about me—it was about my family. My mom’s medical bills were piling up, and my younger sister was counting on me to help with college expenses. Quitting wasn’t an option.
A few minutes later, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot.”
My stomach dropped. “Great,” I muttered. “Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking like a countdown to disaster. Without even acknowledging me, she strutted up to the counter and barked her order.
“Carrot juice. Now.”
I forced a smile. “Of course, ma’am. Coming right up.”
As I worked, I could feel her eyes on me, scrutinizing my every move. My hands began to shake under the pressure. Finally, I handed her the juice.
She took one sip and her face twisted in disgust. “What is this watered-down garbage?” she screeched. Before I could react, she hurled the entire drink at my face.
The cold juice splashed across my cheeks, dripping down my chin. I stood there, stunned, as she continued to rant. “Are you trying to poison me?” she demanded.
I blinked, wiping juice from my eyes. “It’s the same recipe we always use,” I stammered.
“Make it again,” she snapped. “And this time, use your brain.”
My face burned with humiliation as everyone in the store turned to watch. Tears threatened to spill, but I refused to let her see me cry.
Just then, my manager, Mr. Weatherbee, appeared. “Is there a problem here?” he asked, though his concern seemed more for the loss of a customer than for me.
Miss Pompous turned on him. “Your employee can’t even make a simple juice! I demand a refund and a replacement.”
To my disbelief, Mr. Weatherbee began apologizing profusely. “I’m so sorry, ma’am. We’ll remake your juice immediately, free of charge.” Then he turned to me. “Grace, be more careful next time.”
I stood there, dumbfounded. My jaw dropped. “But sir, I—”
“Just get the carrots, Grace,” he interrupted, “and remake the juice.”
Miss Pompous smirked at me, clearly enjoying my humiliation. I felt a surge of anger. For a split second, I wanted to throw my apron down and walk out. But then I thought of my mom and sister—I couldn’t afford to lose this job.
So, I took a deep breath and made a decision. I wasn’t going to let her win.
I met Miss Pompous’s gaze, refusing to be intimidated. She thought she could buy respect with her money, that she could trample over people without consequences. Well, not this time.
As Mr. Weatherbee walked away, I reached into the fridge, bypassing the usual carrots. Instead, I grabbed the biggest, gnarliest one I could find. It was tough and unwieldy, perfect for what I had in mind.
“Just a moment,” I said, sweetly, as I fed the oversized carrot into the juicer. The machine groaned in protest before spraying juice everywhere—across the counter, the floor, and best of all, onto Miss Pompous’s designer handbag.
She shrieked, snatching her bag and frantically trying to wipe off the bright orange juice. “My bag!” she cried. “You stupid girl! Look what you’ve done!”
“Oh no, I’m so sorry, ma’am,” I said, struggling to keep a straight face. “It was an accident, I swear.”
Her face turned beet red. “You ruined my three-thousand-dollar purse! I want your manager!”
Trying not to laugh, I gestured vaguely toward the store. “I think he’s helping a customer over there.”
As she stomped off in search of Mr. Weatherbee, I ducked into the stockroom to hide my smile. From my hiding spot, I watched as she stormed out, still clutching her dripping bag, leaving a trail of carrot juice in her wake.
I thought it was over, but I knew Miss Pompous wasn’t the type to let things go.
Sure enough, the next morning, she burst into the store, demanding to see the owner. When Mr. Larson, the kind, older man who owned the store, came out, she launched into a tirade, insisting I be fired and demanding compensation for her ruined purse.
Calmly, Mr. Larson replied, “Let’s check the security footage.”
My heart skipped a beat. I had completely forgotten about the cameras.
We gathered around the monitor as the footage played, showing Miss Pompous throwing juice in my face and the “accident” with her purse. The room fell silent.
Mr. Larson turned to her. “I’m afraid I can’t offer you any compensation. What I see here is an assault on my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous sputtered in disbelief. “But… my purse!”
“I suggest you leave,” Mr. Larson said firmly. “And don’t come back.”
With one final glare, Miss Pompous stormed out.
Once she was gone, Mr. Larson turned to me, his eyes twinkling. “That was just an accident, right, Grace?”
“Of course, sir,” I said with a grin. “Why would I intentionally ruin a customer’s belongings?”
He chuckled and walked away. Ally gave me a high five. “You stood up to her, Grace! You showed her who’s boss.”
That night, as I shared the story with my mom and sister, I realized something important: standing up for myself hadn’t just put Miss Pompous in her place—it reminded me of my own worth.
Have you ever had to deal with someone like Miss Pompous? Share your stories in the comments. Together, we can take on the “Karens” of the world!
A woman ruined an 8-hour flight for fellow travelers – Following the journey, the captain took steps to address her behavior
When James is on his way home after a swimming competition in London, all he wants is to sleep on the flight. But that’s the last thing on the agenda because sitting next to him is a woman who only wants to cause trouble. Eight hours later, the captain teaches her a lesson.
I was already prepared for the flight. I knew that it was going to be a long one. I mean, eight hours from London to New York was not going to be easy, but I had my earplugs, sleeping pills, and a few snacks to keep me going.
I had just wrapped up a grueling swimming competition, and every muscle in my body was crying for some much-needed rest. I was in the middle seat, which wasn’t ideal for my height, but I was too tired to care. The woman next to me, at the window, seemed just as wiped out as I was, and I could see her eyes drooping before we took off.
We exchanged a weary smile before settling into our seats.
It’s okay, James, I thought to myself. You’ll sleep through it all.
But then there was the woman who was going to be the cause of absolute mayhem and discomfort for the next eight hours.
From the moment she sat down next to me, I sensed that she was going to be trouble. She was huffing and puffing and shifting around like she’d been assigned to a seat in the luggage compartment instead of economy.
“Oh boy,” the window-seat woman sighed.
Aisle-seat woman, let’s call her Karen, kept eyeing me up and down, her mouth twisting into a frown.
Look, I’m a tall guy at six foot two. I was used to getting uncomfortable stares in airplanes, but it wasn’t my fault.
The first sign of trouble came when the plane took off. Karen pressed the call button, not once like any rational person, but three times in a row, like she was setting off an alarm.
I almost expected an alarm to sound off in the airplane.
“Ma’am,” the flight attendant asked when we had reached cruising altitude, “how can I help you?”
“This seat is unacceptable!” Karen snapped. Her voice was loud enough to draw attention from the rows around us.
“I’m cramped, and look at these two… people! They’re practically spilling over into my space.”
She shot a look at me, then at the woman at the window, who was staring straight ahead, pretending not to notice.
“I’m sorry, but we’re fully booked today,” the flight attendant replied. “There’s nowhere else for you to move.”
“You mean that there’s not one seat available on this flight? What about business class? Nothing?” she demanded.
“No, ma’am,” the flight attendant said. “There’s nothing available.”
“Then I want them moved,” Karen declared, louder this time. “I paid for this seat just like everyone else here, and it’s not fair that I have to be squished next to them. I can’t even open a packet of chips without bumping into this guy.”
For emphasis, she elbowed me in the arm.
I glanced over at the woman in the window seat, who looked on the verge of tears. My patience was wearing thin, too, and I couldn’t handle this woman when my energy tank was empty.
“Ma’am,” I said, keeping my voice as calm as I could, “we’re all just trying to get through this flight and get to our destinations. There’s really nothing wrong with the seating arrangements here.”
“Nothing wrong?” Karen barked. “Are you kidding me? Are you blind?”
She continued her rant for what felt like hours. And it was clear she wasn’t going to drop it. I tried to ignore her, but she kept shifting in her seat, kicking my legs, and continuously elbowing my arm.
By the fourth hour, I was cranky and exhausted beyond any other moment in my life. I was done.
“Look,” I said, turning to her as the flight attendant wheeled a cart down the aisle, “we can keep this up for the rest of the flight, or we can try and make the best of a bad situation. Why don’t you watch something on the screen? There are some pretty good movies here.”
But she wasn’t having it at all.
“Why don’t you tell her to go on a diet? And why don’t you learn to book seats that have space for your gigantic legs? Why do you both insist on making my life hell?” Karen hissed.
And the entire time we had been talking, Karen was busy pressing the call button.
I felt my blood boil and watched as the woman sitting next to the window tried to make herself as small as possible.
I could see the flight attendants murmuring amongst themselves, giving Karen dirty looks. If I’m being honest, I was just hoping that one of them would slip her a sedative or something. Finally, a flight attendant came over, looking as upset as I was.
“Ma’am, if you don’t calm down, we’re going to have to ask you to stay seated and not press the call button again, not unless it’s an actual emergency.”
“Oh, this is an emergency!” she shouted. “It’s a human rights violation! My rights are being violated, and everyone is just ignoring that!”
The rest of the flight went on like this, with Karen sighing dramatically, muttering under her breath, and generally making everyone around us miserable.
I just kept my head down and tried to focus on the tiny screen in front of me, tracking our progress home.
When we finally landed, I couldn’t have been any happier if I tried. This nightmare was almost over.
But then, as soon as the wheels touched down, Karen was out of her seat, darting up the aisle as if she was about to miss her connecting flight to Mars. The seatbelt sign was still on, and everyone was sitting patiently, waiting for it to turn off.
But not Karen. No, she was ignoring all the calls from the flight attendants, not even looking back. Soon, she was standing right next to the curtain separating the business-class seats from economy.
The rest of us just watched, too exhausted and frustrated to react.
Then came the captain’s voice over the intercom:
“Ladies and gentlemen, welcome to New York! We have a special guest onboard today.”
There was a collective groan. What now? Were we supposed to sit there for longer?
“We ask that everyone remain seated as I make my way through the cabin to greet this very special passenger.”
Karen perked up for some reason, her shoulders straightening like she’d just been announced as Miss Universe. She looked around with a self-satisfied smile, as if expecting everyone to applaud her.
When the captain came out of the cockpit, we saw a middle-aged man with a calm demeanor and a tired smile. As he saw Karen, he paused.
“Excuse me, ma’am,” he said. “I need to get past you to greet our special guest.”
“Oh,” she said, looking surprised. “Of course.”
He continued to make her step back down the aisle until they were almost to our row. It was priceless because although she was complying with him, the confusion growing on her face was clear.
“Maybe you should sit down in your seat,” he said.
The rest of us were watching in stunned silence, catching on to what he was doing. I could feel a smile tugging at my lips. The woman next to me was grinning, too.
Finally, the captain stopped at our row, forcing Karen to move into the row and stand at her seat.
The captain looked up at the seat numbers and grinned to himself before speaking.
“Ah, here we are,” he said, his voice booming through the cabin. “Ladies and gentlemen, our special guest is sitting right here in seat 42C. Can we all give her a round of applause?”
For a moment, there was silence. Then someone started clapping, followed by another, and another. Before long, the whole plane erupted into laughter and applause.
The woman’s face turned bright red. She opened her mouth to say something, but no words came out. She just stood there, awkward and humiliated, as the captain took a slight bow and returned to the front.
“That,” I said, leaning back in my seat with a satisfied grin, “was worth the eight hours of this torture.”
The rest of us finally gathered our things and filed out, leaving her to stew in her own embarrassment.
“Jeez,” the woman next to me said. “I’m so glad this is over. I don’t ever want to see that woman again. Maybe we’ll end up next to each other on another flight. Without a Karen this time.”
“Here’s hoping,” I said, and for the first time since the flight started, I genuinely laughed.
What would you have done?
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