Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Marie Osmond stirs debate after debuting new hair – it’s a ‘drastic change’
The well-known singer and adored TV personality Marie Osmond has caused quite a stir with her latest fashion change.
The 64-year-old celebrity, who is well-known for her signature brunette locks, shocked admirers recently by revealing a gorgeous new hairstyle in a video.
See how she’s rocking her new style by reading on!
Marie’s admirers commented on her new hairstyle on social media after she recently shared an Instagram photo of it.
One fan said, “Wow, you look like a whole different person!” while another questioned, “Oh my Marie, why the drastic change?”
If I ran into you as a blonde, I’m not sure if I would even know you. One user said, “You look like a completely different person [sic].” “She’s absolutely not blonde! Another person said, “It’s fun to change your hair color, and I’m sure it’s just a wig.”
But for Marie, this makeover is about embracing a brand-new appearance rather than just getting a new hair color! Before having her hair done, she stated in an interview with Closer Weekly, “If my hair gets really, really gray and I can’t dye it black anymore, I’ll go blonde!”
Marie talked candidly about the difficulties in doing hair care at home during the pandemic. She used online consultations with her hairstylist to get advice because salons were closed.
“I asked her how it looked when I gave her a call. and she responds, “You really can’t do hair, isn’t that right?” Marie told ET Online about it.
Marie said that her hairstylist, who helped her through the process, had been her lifeline during that period. She helped me work through this. Marie clarified, “Now you pull it over your grays and then they can’t see it.” She made me put everything front in a ponytail.
The always upbeat Marie claimed that she had truly enjoyed the experience of experimenting despite the few difficulties. It’s enjoyable as there are numerous methods for hiding items and achieving time and money savings, she thought.
One comment on her new blonde hairstyle stuck out among the others: “Oh my God! Is that truly what you done to your hair?
One more commenter said, “Blonde is not you.”
Nevertheless, there were encouraging remarks among the differing viewpoints. One fan wrote, reassuringly, “I’m surprised so many people are criticizing the blonde look. You look amazing! Disregard those who are critical of you.
One thing is certain, though: Marie’s appeal to followers and viewers will never fade, whether her blonde hair is a passing fad or a permanent alteration!
How did Marie’s new appearance appeal to you? Tell us in the comments below!
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