Shelby Hennick, a 21-year-old lady, went viral after making a touching gesture for her grandma, who was in serious condition in the hospital.
The woman’s grandmother had been suffering from lung problems and was in pain. Her only relief was the wish to see Patsy, her dog, whom she had missed terribly during her hospital stay.
Shelby went above and beyond to devise a crafty scheme to bring a smile to her grandmother’s face.
She planned to wrap Patsy in a blanket and sneak her into the hospital so her grandmother could see her beloved dog again. However, the hospital’s tight rules prohibited dogs, leaving the grandmother depressed.
Shelby utilized her expertise as a veterinarian to calm the worried pup, who was originally highly restless and disturbed, before continuing on the dangerous tour. Shelby appeased Patsy and slipped her into the hospital unannounced with a delicate touch and gentle words.
The surprise reunion was a huge success, and the grandmother was ecstatic to see Patsy again finally. Shelby’s care and love for her grandma not only improved the grandmother’s day but also touched the hearts of millions worldwide, who have since complimented Shelby’s consideration and love for her grandmother.
Shelby strolled boldly inside the hospital, Patsy disguised beneath a blanket. Despite the look of a hidden baby, Patsy was her beloved dog.
Her sudden entrance into the room startled Shelby’s grandmother. Patsy was coming to see her, and she had no idea. Shelby finally unveiled her furry pet, which delighted the grandmother. The expression of love brought the grandmother to tears.
Others were encouraged to share their happy stories when they shared them on Facebook. A stranger commented that he, too, had taken his grandfather’s dog to see him in the hospital, despite the difficulties in getting it in.
Others were encouraged to share their happy stories when they shared them on Facebook. A stranger commented that he, too, had taken his grandfather’s dog to see him in the hospital, despite the difficulties in getting it in.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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