When an entitled customer humiliated me and hurled her drink at my face in front of everyone, she thought I’d take it lying down. What happened next was a lesson in why one should never underestimate someone in an apron.
The moment I stepped into the health food store that morning, the scent of fresh produce and herbal teas hit me like a wave. I breathed it in, savoring the familiar aroma that had become a part of my daily routine over the past year. As I tied my apron around my waist, I couldn’t shake the feeling that today was going to be different somehow…
“Hey, Grace! Ready for another exciting day of juice-making?” My coworker, Ally, called out from behind the counter.
I laughed, shaking my head. “You know it! Gotta keep those entitled customers happy, right?”
But as I said those words, a knot formed in my stomach. There was one customer in particular who always seemed to go out of her way to make our lives miserable.
We called her “Miss Pompous” behind her back, a fitting name for someone who acted like she owned the place every time she walked through the door.
I tried to push thoughts of her aside as I started my shift. I needed this job, not just for me, but for my family.
My widowed mother’s medical bills weren’t going to pay themselves, and my younger sister was counting on me to help with her college expenses. This job was my lifeline, and I couldn’t afford to lose it.
As I wiped down the juice bar, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot. Brace yourself.”
My heart sank. “Great! Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking against the floor like a countdown to disaster.
Miss Pompous strutted up to the counter, her nose so high in the air I was surprised she could see where she was going. Without so much as a “hello,” she barked her order at me.
“Carrot juice. Now.”
I bit my tongue, forcing a smile. “Of course, ma’am. Coming right up.”
As I started juicing the carrots, I could feel her eyes boring into me, watching my every move like a hawk. The pressure was so intense that my hands started to shake slightly as I worked.
Finally, I handed her the freshly made juice. “Here you go, ma’am. Enjoy your drink!”
She snatched it from my hand and took one sip. Her eyes widened in disgust and her mouth curled into a sneer.
“Uh-oh, looks like someone’s about to unleash their inner drama llama!” I thought.
Before I could even react, Miss Pompous THREW the entire contents of the cup directly AT MY FACE.
The cold liquid splashed across my cheeks, dripping down my chin and soaking into my apron. I stood there in stunned silence, unable to process what had just happened.
“What is this watered-down garbage?” she screeched, her voice echoing through the store. “Are you trying to poison me?”
I blinked, wiping juice from my eyes. “I… I don’t understand. It’s the same recipe we always use.”
“It’s disgusting! Make it again, and this time, use your brain!”
My cheeks burned with humiliation as I felt the eyes of every customer in the store on me. Tears threatened to spill over, but I refused to let her see me cry.
“Is there a problem here?” My manager, Mr. Weatherbee, suddenly appeared beside me, his brows furrowed in concern, though I couldn’t tell if it was for me or for the prospect of losing a customer.
Miss Pompous turned her venom on him. “Your incompetent employee can’t even make a simple juice correctly! I demand a refund and a free replacement!”
To my horror, Mr. Weatherbee immediately began apologizing profusely. “I’m so sorry for the inconvenience, ma’am. Of course, we’ll remake your juice right away, free of charge.”
He then turned to me. “Grace, please be more careful next time. We can’t afford to upset our valued customers.”
My jaw dropped. “But sir, I—”
He cut me off with a sharp look. “Just get the carrots from the fridge, Grace, and help me remake the juice.”
Miss Pompous smirked at me, her eyes gleaming with satisfaction. In that moment, I felt smaller than the carrot peelings in the compost bin.
For a split second, I contemplated ripping off my apron and storming out, never to return.
But then, like a snapshot, my mom’s tired smile and my sister’s hopeful eyes flashed through my mind. I needed this job. I couldn’t let them down, not when they were counting on me.
So, with a heart hardening like steel, I stood my ground.
I forced myself to meet Miss Pompous’s gaze, refusing to buckle under the weight of her contempt. This entitled woman thought she could buy someone’s dignity with her money, that she could stamp out someone’s self-worth just because she was rich.
Well, not this time.
I wasn’t going to let it slide anymore. I wasn’t a doormat, and I sure as hell wasn’t going to let my dignity be trampled on without consequence.
You know how they say you fight fire with fire? Well, this was it. A plan began to brew in my mind, bold and risky… but oh so satisfying!
As Mr. Weatherbee turned his back to the juicer and stepped away, answering a call on his cell phone, I made my move.
I casually reached into the fridge behind the counter, my fingers bypassing the neat, uniform carrots until they closed around the biggest, ugliest carrot I could find.
It was gnarled and tough… exactly what I needed.
I locked eyes with Miss Pompous, making sure she was watching.
“One moment, please,” I said, my voice sickly sweet. “I’ll make sure this juice is “perfect” for you.”
Miss Pompous watched with narrowed eyes as I fed it into the juicer.
The machine groaned and sputtered, struggling with the oversized vegetable. Juice began to spray everywhere across the counter, onto the floor, and most satisfyingly, all over Miss Pompous’s designer purse that she’d carelessly left too close to the danger zone.
Her shriek of horror was music to my ears.
“My bag!” she wailed, snatching it up and futilely trying to wipe away the orange stains. “You stupid girl! Look what you’ve done!”
“Oh no! I’m so sorry, ma’am. It was an accident, I swear.”
Her face turned an impressive shade of purple. “Accident? You deliberately ruined my three-thousand-dollar purse! I demand compensation! Where the heck is your manager?”
I could feel laughter bubbling up inside me, threatening to burst out. Struggling to keep a straight face, I gestured vaguely towards a group of customers browsing the aisles.
“I think I saw him helping someone over there,” I said, my voice wavering slightly with suppressed mirth.
As Miss Pompous turned to look, I took the opportunity to slip away, ducking behind the stockroom door.
From my hiding spot, I watched as she gave up waiting and stormed out of the store, clutching her dripping bag close to her chest, leaving a trail of carrot juice in her wake.
The bell above the door jangled violently as she slammed it behind her.
I let out a sigh of relief, but the knot in my stomach told me this wasn’t over. Miss Pompous wasn’t the type to let something like this go. I knew she’d be back, and next time, she’d be out for blood.
The next morning, I arrived at work with a swirl of dread churning in my stomach.
Barely an hour into my shift, Miss Pompous burst through the door like a storm cloud, making a beeline for the counter.
“Where is the owner?”
Before I could answer, Mr. Weatherbee emerged from the back room, his face pale. “Mrs. Johnson? Is there a problem?”
“I want to speak to the owner. Now!” she snapped.
As if on cue, the owner, Mr. Larson, appeared. He was a kind-faced man in his sixties.
“I’m the owner,” he said calmly. “What seems to be the problem?”
Miss Pompous launched into a tirade, her voice growing shriller with each word. “Your incompetent employee ruined my expensive purse yesterday! I demand she be fired immediately, and I expect full compensation for my loss!”
Mr. Larson listened patiently. When she finally ran out of steam, he simply said, “I see. Well, let’s take a look at the security footage, shall we?”
My heart skipped a beat. I’d forgotten about the cameras. Oh no.
We all gathered around the small monitor in Mr. Larson’s office. As the footage played, showing Miss Pompous throwing juice in my face and my subsequent “accident” with her purse, the room fell silent.
Finally, Mr. Larson turned to Miss Pompous. “Ma’am, I’m afraid I can’t offer you any compensation. What I see here is an unfortunate accident that occurred after you assaulted my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous’s jaw dropped. “But… but my purse!”
“I suggest you leave now, Mrs. Johnson. And please don’t return to this establishment. We reserve the right to refuse service to anyone who mistreats our staff.”
With a final glare of pure hatred in my direction, Miss Pompous stormed out, the bell over the door clanging violently in her wake.
As soon as she was gone, Mr. Larson turned to me, his eyes twinkling. “Well, Grace, I hope it was just an accident.”
“Yes, sir. It was! Why would I intentionally ruin a customer’s belongings?” I lied.
Mr. Larson nodded and walked away. As I hurried back to the juice bar, Ally gave me a high five. “Way to go, Grace! You stood up to the wicked witch!”
I laughed, feeling lighter than I had in months. “Yeah, I guess I did.”
Well, that was justice served, with a side of carrot juice! Sometimes, what goes around comes around in the most unexpected ways. And let me tell you, it tastes pretty sweet.
That night, as I recounted the story to my mom and sister over dinner, I realized something important: standing up for myself hadn’t just taught Miss Pompous a lesson, it had reminded me of my own worth.
So, have you ever dealt with entitled people like Miss Pompous? I’d love to hear your stories in the comments. After all, we’ve all got to stick together against the “Karens” of the world, right?
Peter Noone was hooking up with groupies, partying with the Rolling Stones, and in AA by the age of 19
Peter Noone was one member of the popular 60’s band, Herman’s Hermits.
With his thick head of hair and boyish charm, it would be easy to compare him to a Justin Beiber or Harry Styles of today.
However, there is one distinct difference between this former teen heartthrob and those of today…
With his adorable face and equally adorable voice, Peter Noone skyrocketed to stardom in his teens as the frontman of Herman’s Hermits. The band toured both in America and Britain and became iconic.
The band nabbed their first number 1 hit in England in 1964 with “I’m Into Something Good.”
“Herman’s Hermits sold millions of records before anyone even saw us, which just doesn’t happen now,” Noone said.
“I didn’t know what I was doing: my stage persona was a shy little boy, which is basically what I was.”
Noone and the rest of his band released more than 20 hit records and even outsold the Beatles in 1965. Some of their biggest hits included I’m Into Something Good, No Milk Today and There’s A Kind of Hush (All Over the World).
The band received a million-dollar record deal by the time they were 17, and one of the highlights of Noone’s career was when Elvis Presley performed one of their hits–”I’m Henry the Eighth, I Am”–in 1965 on stage.
“He was making fun of me, but who cares?” says Noone. “It was Elvis!”
Even at this young age, Noone was living the quintessential rocker lifestyle.
“Although without the drugs bit,” he insists. “That was never my thing.”
But when asked about all of the other typical rock ‘n’ roll habits?
“Sure. We were 16, 17, and we could easily stay up all night, go on the rampage then be up the next morning to do interviews and go to gigs. It was a brilliant time.”
At 64, Noone is on the road again as part of Britain’s Solid Silver 60s Show. His fellow Hermits veterans will not be joining him, but other musical star of the era will–Brian Poole of The Tremeloes (“Do You Love Me” and “Twist And Shout”) and Brian Hyland (“Itsy Bitsy Teenie Weenie Yellow Polka Dot Bikini”).
“You never get tired of the buzz of touring,’ says Noone, ‘and it’s good to know we can still pull an audience. People come up to me and sing all the old songs to my face, although I’m never really sure how to respond to that.”
Noone has lived in California since the 70’s and grew quickly to the healthy living style that characterizes the state.
“Not many people survived the debauchery of the sixties,” he says, “so I feel very lucky and try to look after myself. When I went to Mickie Most’s funeral nine years ago [Most was the band’s producer and a panelist on TV talent show New Faces], there weren’t many people left. It does make you stop and think.”
“I remember going to the house of one of the Moody Blues and it was considered this real den of iniquity,” he says. “None of the girls smoked dope, so I used to hang out with them. I was a fly on the wall.
“I did like to drink — I used to go out with Richard Harris and try to drink more than him,” Noone laughed.
“I used to love the Beatles and the Stones and I’d always want to hang out with them, even though they were about seven years older.
“We’d go to the Ad Lib club in London, and John Lennon would buy my drinks because he knew I was only 16 and I wouldn’t get drunk and try to beat someone up.”
Noone, who grew up in Manchester, has admitted that one of his major motivations for drinking was to fit in with the others, as he didn’t feel that “interesting.”
It was at the age of 19 that the musician decided to attend his first Alcoholics Anonymous meeting with his father, also an avid drinker.
“I wouldn’t have classed myself as an alcoholic, but you have to be sensitive to people’s feelings and be able to do the job on stage, so after that I decided to cut down. I needed to do it for my own sake and haven’t touched a drop for about 16 years.
“I insist that my wife still drinks if she wants to — I wouldn’t stop other people around me doing it.”
The multi-talented entertainer has been married to his wife, Mirielle, for 43 years. They met when Noone was 20, while he was still spending time with various women.
“I think it was probably lust at first sight with Mireille,” he admits. “Then I found out how nice she was and it turned to love.
“She kept turning me down, but she was holidaying on Ibiza with her mum, so I rented the apartment next to them. Her mother liked me because I was respectful. I wore Mireille down.”
The couple married in 1968, had one daughter (Nicole), and Noone quit the band in 1971 at the age of 24.
“Even though all of us in the band were close in the beginning, by the end, we’d been together so long and wanted to do different things.”
His attempted solo career plateaued, and it was in the 80s that he took to a new stage, appearing in a Broadway production on “Pirates of Penzance” and as a host on the U.S. television music show “My Generation”.
Just a few years ago, he appeared as a mentor and voice coach on American Idol.
Speaking on the show, he said, “If the Beatles had entered a TV competition, they’d probably have lost. Simon Cowell seems like a very nice guy, but I think he’s a secondhand Mickie Most to be honest.”
Speaking on the current tour again, Noone explained, “‘I was probably going to be a clerk at the local NatWest. How lucky am I to still be doing this at 64? I know what I’m doing now, too. I’m not that shy little kid any more.”
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