When Lena agrees to drive her neighbor Karen’s daughter, Emily, to school as a one-time favor, she never expects it to become a daily routine. But Karen’s requests turn into a constant expectation, and when Lena asks her to return the favor, Karen lies, claiming her car is “too full” to take Lena’s daughter, Sophie. Frustrated, Lena decides to teach Karen a lesson.
The next day, Lena agrees to take Emily again but makes an extra stop at Sophie’s favorite donut shop, taking her time and ensuring they’ll be late. By the time they arrive, Karen is furious, waiting for Lena with a forced smile and a curt reprimand. Lena simply suggests that Karen might take Emily herself next time.
The tactic works. Karen stops asking Lena for rides, now taking Emily herself, and avoids Lena out of embarrassment. Lena realizes that being a good neighbor doesn’t mean being a doormat — sometimes you have to stand up for yourself.
Walmart delivers great news for customers and is now more committed to making customers happy and having meaningful talks.
Shopping can be annoying with long lines and hard-to-find items. To fix this, stores Iike Walmart introduced self-checkout lanes and “Scan and Go” tech. But some people didn’t like it – they missed the personal touch and found it too much work. Randy Parraz from Making Change at Walmart said customers shouldn’t do cashier work just because Walmart doesn’t want to pay. Walmart heard this and decided not to add more automation.
Instead, they’ll hire more cashiers to make customers happy.
Walmart is now more committed to making customers happy and having meaningfuI talks. This teaches businesses a lesson: being efficient is good, but it’s also important to keep things positive, especially in a world that’s getting more automated.
The human connection is still really important.
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