Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Girl Strolls Through Supermarket with Mom, Spots Her ‘Missing’ Photo on Milk Carton – Story of the Day
Mia, 14, wakes up in a hospital with no memory of who she is, only knowing her name. A woman claiming to be her mother, Laura, arrives and takes her home, despite the nurse’s advice to stay longer. Mia feels something is off but goes along with it.
At Laura’s house, Mia notices odd details, like the baby photos in her room. When she sees her own photo on a milk carton labeled “MISSING” at the supermarket, she becomes even more suspicious. She memorizes the number on the carton and secretly calls it, learning from a frantic woman that she was kidnapped and her real parents have been searching for her.
Laura catches Mia making the call and locks her in the basement. Mia discovers medical notes revealing Laura’s delusional belief that Mia is her deceased daughter. She manipulates Laura into letting her out by pretending to accept her as her mother.
Once free, Mia escapes but is pursued by Laura. A police officer arrives just in time to subdue Laura and reunite Mia with her real parents. Mia finally feels safe, knowing she is back with her true family.
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