The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
MY DAUGHTER TOLD ME I’M MAKING A FOOL OF MYSELF AFTER I SENT HER A PHOTO OF ME IN A WEDDING SUIT
The crisp white of the wedding suit stared back at him from the full-length mirror, a stark contrast to the weathered lines etched on his face. Arnold, at 75, felt a flutter of nervous excitement, a sensation he hadn’t experienced in decades. He smoothed down the lapels, a wide grin spreading across his face. Helen, his Helen, had said yes.
He couldn’t wait to share the news with his daughter, Emily. He snapped a quick photo, a proud, beaming smile plastered across his face, and sent it to her with a simple message: “Guess who’s getting married!”
He waited, his heart pounding with anticipation. The phone buzzed, and he eagerly opened the message. But the words that appeared on the screen were like a slap in the face.
“Dad, you’re making a fool of yourself. You’re too old to play dress-up and pretend you’re a groom. At your age, it’s pathetic. And what ‘LOVE’ could you possibly have at 75?!”
The smile vanished from his face, replaced by a deep, aching sadness. He felt a wave of shame wash over him, a feeling he hadn’t experienced since he was a young boy. Had he really become a pathetic old man, clinging to a childish dream?
He sat down heavily on the edge of the bed, the wedding suit suddenly feeling like a heavy, suffocating weight. He remembered the first time he had met Helen, her warm smile, her gentle touch. They had met in the nursing home, two lonely souls finding solace in each other’s company.
Helen had brought a spark back into his life, a warmth he thought he had lost forever. She had listened to his stories, shared her own, and made him feel seen, truly seen, for the first time in years. He had fallen in love, a deep, abiding love that defied age and circumstance.
He looked at the photo of himself, the beaming smile now a ghostly reminder of his shattered joy. Was he really being ridiculous? Was he making a fool of himself?
He thought of Helen, her eyes filled with love and laughter, her hand warm in his. He thought of the joy they shared, the quiet moments of companionship, the feeling of being truly alive again.
He picked up the phone, his fingers trembling, and dialed Emily’s number.
“Emily,” he said, his voice quiet but firm, “I understand you’re concerned. But Helen makes me happy. She makes me feel alive again. And I’m not going to apologize for finding love at this stage of my life.”
“Dad, you don’t understand,” Emily pleaded. “People will talk. They’ll laugh at you.”
“Let them,” Arnold replied, his voice gaining strength. “I’m not living my life for them. I’m living it for myself, for Helen.”
“But Dad—”
“No, Emily,” Arnold interrupted. “This is my decision. I’m going to marry Helen. And I hope, one day, you’ll understand.”
He hung up the phone, a sense of resolve settling over him. He wouldn’t let anyone, not even his own daughter, steal his happiness.
He walked to the mirror, his gaze meeting his own. He looked at the lines on his face, the silver in his hair, and he saw not a pathetic old man, but a man who had found love, a man who had the courage to embrace it.
He smiled, a genuine, heartfelt smile. He would marry Helen. They would build a life together, filled with love and laughter, defying the expectations of others, proving that love, like life, has no age limit.
The wedding was small, intimate, filled with the warmth of genuine affection. Helen, radiant in her simple white dress, stood beside him, her hand clasped in his. They exchanged vows, their voices filled with love and promise.
As they walked down the aisle, hand in hand, Arnold felt a sense of peace he hadn’t felt in years. He had chosen love, chosen happiness, and he had chosen himself. And that, he knew, was the greatest gift of all.
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